Time & Attendance – Clock-In/Clock-Out & Timecard Access Outage

Incident Report for Snackpass System

Resolved

We have receive no additional reports related to this incident since the fix has been implemented. This incident is now resolved. If you are still experiencing related issues, please reach out to our support team immediately. Thank you for your patience and understanding regarding the matter.
Posted Jul 14, 2025 - 13:12 PDT

Monitoring

A fix has been implemented and we are actively monitoring to ensure full resolution.
Posted Jul 14, 2025 - 10:56 PDT

Investigating

We are aware of issues impacting some user's ability to view timecard data on the Snackpass dashboard, as well as clocking in/out on the POS system. We are actively investigating the root cause of this issue and will be working on a fix as soon as possible.
Posted Jul 14, 2025 - 08:59 PDT
This incident affected: Back of House (Time & Attendance).
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